COVID-19 POLICY

In order to do our part in preventing the spread of COVID-19 and to protect our staff and guests, we will not be accepting clients who live in any zone currently under a stay at home order or who are in the grey zone of the colour coded framework. Clients will be required to fill out a COVID-19 attestation form within the 24 hours prior to your appointment. This form must be filled out before you enter the spa. Clients will be required to provide identification with proof of address prior to any service. Should you not have identification with you, your treatment will be cancelled. Please review the notes on our front door and self assess using the self assessment sheet on our door before you enter the spa. Upon entering the spa, hand sanitizer is provided for you and your spa therapist will take you into your treatment.

The health and safety of our staff and guests is of the utmost importance to us. If you need help with your skin and live in a lockdown zone, we have lots of virtual options to be able to help.

Please, let's all do our part, so we can get back to normal soon. We love and miss you all. 

Spa Policies

Upon entering the spa, you are entering a place of peace; so please, remove your shoes, turn off your phone and enjoy!

 

Due to the nature of the services being provided, we ask that you arrive a few minutes early for your appointment to avoid any undue stress on yourself, your therapist or other clients receiving treatments. Appointments will not be extended due to tardiness.

 

Flourish Skin Studio has a 24 hour cancellation policy. We ask that you provide us with at least 24 hour notice of any changes or cancellation of appointments. If this is not provided, Flourish reserves the right to charge 50% of the missed service to your account to be paid immediately. No show/ no call appointments will be charged 100% of the missed service and any future appointments will require a deposit of 50% of the booked service paid on the date of booking via etransfer. If this deposit is not paid, the appointment will be cancelled. No exceptions.

Children are always welcome to have services in the spa, however we do ask that your child is able to act appropriately within the space. Due to the nature of our space, we ask that your child is able to respect the energy and peace in the spa and enjoy their treatment while respecting all other guests.

 

We want everyone visiting us to have a relaxed and wonderful treatment here at Flourish, so we appreciate everyone's understanding in this matter in order to keep a stress free environment.

 

Thanks!

Return Policy

All products are currently final sale due to the COVID-19 Pandemic

Thank you for your understanding.

Gift Certificates

 Service Gift Certificates may only be used for services.

Gift Certificates purchased for a dollar amount may be used for either products or services, 

if the Gift Certificate is over 6 months old, it may only be used for service. 

Thank you for your understanding. 

Get in Touch

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Flourish Skin Studio

730 Upper James St. 

L9C2Z9

(289) 639-0306

Hours of operation:

by appointment only

sun/mon: closed

tues: 10-6

wed: 12-8

thurs: 10-6

fri: 10-6

sat: 10-3

© 2015 Flourish Skin Studio and Eco Spa *all rights reserved

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